All questions related to your profile and managing it

• How can I change my password? 405
• I play in several clubs, can I have a single login? 246
• I have a single account across several clubs, how do I choose which club to display? 183
• A family member wants to become a member, can I add them? 135
• How do I book for a family member? 0
• I've lost my password. How can I recover it? 225
• How do I change my profile photo and information? 0
• I have several accounts: how do I merge them into a single login? 0
• How do I change the site language? 0
• How do I set my personal access code? 0
• My data: download, leave the club, delete my account 0
• How do I become a club member online? 1

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 135
• Why are some cells pink on the board? 361
• How can I make a booking 925
• How can I book with a guest? 234
• How can I edit a booking? 180
• How can I delete a booking? 281
• All courts are occupied. Can I join the waiting list? 66
• What payment methods are available to me for a booking? 88
• How to create an open booking 33
• How to join an open match 21
• Where can I find the court access code (door code)? 0
• How do I withdraw from an open match? 0
• How do I view my booking history? 0
• How do I see the weekly schedule? 0
• How do I find and book at another club? 0

How do I register for a camp or a school?

• Sign up for a tennis lesson 86

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 0
• How do I pay for a booking with my wallet? 0
• How do I split the payment with my partner? 0
• How do I use my restaurant vouchers? 0
• How do I view and pay my invoices? 0
• How do I download my certificates? 0
• How do I send money from my wallet to another member? 0

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 1
• How do I join my club's WhatsApp groups? 0
• How do I take part in the Défi-Plugin (challenge tournament)? 0

The new interface, dark mode and the mobile app

• How do I turn on dark mode? 0
• How do I install the Plugin.ch mobile app? 0
• How do I choose the notifications I receive on my phone? 0
• Where can I find the messages sent by my club? 0

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 0
• The administration home page 0

• Manage access 33
• Manage membership cards 19
• Manage clubhouse 6
• Manage restaurant credit 4
• Manage email sending 4
• Manage invoicing 4
• Manage member groups 5
• Manage registrations 6
• Manage special days 4
• Manage offers 6
• Manage online payments 3
• Manage billing regions 3
• Manage the club manager 4
• Manage challenge tournaments 2
• Manage RFID validation 6
• Manage general settings 4
• Setting up the accounts (general ledger) 0
• Configure EBICS: connect Plugin.ch to your bank 0
• Gate access log 1
• Manage multiple buildings 0

• Create a new court 14
• Manage court groups 21
• Manage booking periods 26
• Manage court usage 14
• List, edit, or delete a court 9
• Manage sports 0
• Close courts 0

• Create a new season 12
• Edit or delete a season 12
• Open the winter season by copying last season 0
• Link a sport to a season 0

• Manage recurrence authorizations 12
• Manage restrictions 9
• Manage subscription type 22
• Create booking prices: per session or per season 0
• Check rates with the rate grid 0
• Manage non-member and pay-as-you-go deductions 0
• Booking without a subscription: the guest subscription 0

• Create an item 12
• Assign an item to a member 5
• Edit or delete an item 4
• Delete an item assigned to a member 3
• Import linked items from Excel 0

• Display the member list 19
• Create a new member 29
• View a member's detailed information 9
• Display a member's operational data 7
• Manage member subscriptions 4
• Import member data 3
• Print member cards 5
• Print and export the member list 4
• Charge an item to a member or a group 4
• Link a member to a group 4
• Edit and delete a member 3
• Search for a member 3
• Managing duplicates: merging two profiles 0
• Managing units to be deducted: personalised hours and non-members 0
• Manage Swiss Tennis licenses 0
• Topping up a member's wallet 0
• Find and reactivate a removed member 0
• Issue a certificate for a member 0
• Managing families 0
• Handling erasure requests (GDPR) 0

• Add a new sponsor 8
• Invoice sponsors 8
• Re-invoice sponsors 3

• Assign and remove a role 6
• Roles and access: create and edit a role 7

• Activating the Lessons module 11
• Creating lesson items 9
• Create, edit, and delete a lesson 9
• Manage lesson groups 7
• Manage lesson enrollments 15
• Prerequisite 20
• Invoice and reminder texts 3
• Teachers' schedule 0
• Grouped payments of registrations (basket) 0
• Change the rate of a registration 0
• Copy a lesson for the next season 0

• Complete management of equipment rental 10

• Find old invoice groups (archives) 9
• Invoice considerations and display 7
• Create invoices 12
• Send invoices by email 7
• Manage payment reminders 5
• Print invoices 5
• List and search invoices 7
• Edit and delete invoices 7
• Invoicing a membership fee or an item: what's the difference? 0
• Automatic reminders for e-mail invoices 0
• Keeping the accounts with the general ledger 0
• Manage family discounts 0
• Import accounts from Excel 0
• Carry an overpayment over to the next invoice 0
• How invoice dates are calculated 0

• List of bank payments 6
• Processing via bank files 5
• Process a manual payment 9

• Process installments 11

• Managing bookings in the schedule 38
• Configure and use open matches 13
• Manage the set times 0
• Create a promo code and use it 0
• Refund a fixed-hour session that was released and taken again 0
• Moving a booking and creating a recurrence in the schedule 0
• Creating and managing recurrences 0
• The weekly view and the all-sports view 0
• The cash journal and the history of a booking 0
• Manage cash register prices 0
• Offering items with a booking 0
• Deleted bookings and deletion records 0
• Replace a player on a fixed hour 1
• A fixed hour cannot be added: nothing is displayed 0

• Manage automatic emails 12
• Sending bulk emails 5
• Manage messages 11
• History of sent emails 4
• Writing an e-mail with the editor 0
• Birthday and inactive member e-mails 0

• Manage challenge tournaments 4

• Enable partner search 11

• The statistics dashboard 4
• Invoicing bookings from the statistics 0

• Access the program 14
• Booking by a member 27

• Creating and configuring a lesson 17
• Sign up for a tennis lesson 13
• Managing registrations (administrator) 11
• Managing groups and the schedule 9
• Tennis lesson invoicing 8
• Invoicing check and Youth and Sport export 4

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 0
• Adding and editing an employee 0
• Special cases: minor salary, young people, pensioners, LPP 0
• Running the monthly payroll 0
• Entering a compensated absence (army, maternity, illness, accident) 0
• The 13th salary and holidays for hourly employees 0
• Paying salaries and reconciling them with the bank 0
• Correcting an approved payslip 0
• Salary certificates and annual lists 1

You'll find all the questions about booking without an account

• How can I book if I don't have an account 843
• Where can I find available courts in my area? 110
• How can I edit/cancel my booking if I don't have an account? 131